Refund Policy

A LEGAL DISCLAIMER

At Twinky's Beauty Essentials, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we're here to help. Here's our refund policy:

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1. Returns: We accept returns of unused and unopened products within 30 days of the purchase date. To initiate a return, please contact our customer support team at [Contact Email/Phone] to obtain a return authorization and shipping instructions.

2. Refunds: Once your return is received and inspected, we will process a refund to the original method of payment used for the purchase. Please note that shipping charges are non-refundable, and you will be responsible for return shipping costs unless the return is due to our error or a defective product.

3. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately with photos of the damaged item. We will promptly replace the damaged item or issue a refund, including any applicable shipping charges.

4. Exchanges: Unfortunately, we do not offer exchanges at this time. If you would like to exchange a product for a different item, please initiate a return for the original item and place a new order for the desired item separately.

5. Gift Returns: If you received a Twinky's Beauty Essentials product as a gift and would like to return it, please contact our customer support team for assistance. We will provide you with a gift card or store credit for the value of the returned item.

6. Refund Processing Time: Refunds are typically processed within 5-7 business days after we receive your returned item. Please note that it may take additional time for the refund to appear on your credit card or bank statement, depending on your financial institution.

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If you have any further questions or need assistance with a return or refund, please don't hesitate to contact us at twinky1026@gmail.com. Thank you for shopping with Twinky's Beauty Essentials!